LOST YOUR MOBILE ?

PUT IN YOUR DETAILS AND LET THE CENTRAL EQUIPMENT IDENTITY REGISTER (CEIR) HELP YOU TRACE & BLOCK YOUR LOST OR STOLEN DEVICE.

WHAT IS CEIR:

CEIR is the citizen-centric portal of the Department of Telecommunications for tracing lost/stolen mobile devices.

This also facilitates for blocking of lost/stolen mobile devices in a network of all telecom operators so that lost/stolen devices can not be used in India.

If anyone tries to use the blocked mobile phone, its traceability is generated. Once a mobile phone is found it may be unblocked on the portal for its normal use by the citizens.

WHEN TO BLOCK YOUR PHONE’S IMEI?

The user should block the IMEI of their phone if it has been lost/stolen.

WHEN TO BLOCK A LOST/STOLEN PHONE?

The user can block the phone’s IMEI by any one of the following means:

• Through a form submitted on this website. The procedure to do it is as follows: –
• 1. File a report with the police, and keep a copy of the report.
  2. Get a duplicate SIM Card for the lost number from your telecom service provider (eg, Airtel, Jio, Voda/Idea, BSNL, MTNL, etc.). This is essential because you will need to provide this as the primary mobile number (OTP will be sent on this number) while submitting the request for blocking your IMEI.
     Note: As per TRAI’s regulation, the SMS facility on re-issued SIMs is enabled after 24 hours of SIM activation.
  3. Get your documents ready – a copy of the police report and Identity Proof must be provided. You can also provide the mobile purchase invoice.
  4. Fill out the request registration form for blocking the IMEI of lost/stolen phone, and attach the required documents. Click here to go to the form.
  5. After submitting the form, you will be given a Request ID. The same can be used for checking the status of your request and for unblocking the IMEI in the future.
• Through State Police.

Note: If the user receives the message “Request already exists for IMEI *** and mobile number *** with FirNo = *** on *** by State police.” after submitting the blocking request, it means that the request for their IMEI and mobile number already exists in the CEIR system through State police.

WHAT HAPPENS AFTER THE USER BLOCKS THEIR PHONE IMEI?

After the successful submission of the blocking request, the user’s phone is blocked within 24 hours. After the phone has been blocked, it cannot be used on any network across India.
Note: This does not prevent the police from tracking the lost/stolen phone.

WHEN TO UNBLOCK YOUR PHONE IMEI?

The user should unblock the IMEI of their phone only if it has been found and is in possession of the user.

HOW TO UNBLOCK A BLOCKED PHONE?

To unblock a lost/stolen phone’s IMEI, the user has to report to the local Police that it is found. After that user can unblock the phone by any one of the following means:

• Through a form submitted on this website. The procedure to do it is as follows: –
  1. Fill out the request registration form for unblocking the IMEI of the found phone. Click here to go to the form.
  2. After submitting the form, the IMEI will be unblocked.

Note: If the user has registered the blocking request with State Police, they will have to approach the State Police to register the unblocking request for their phone.

HOW TO REGISTER A COMPLAINT?

To register a complaint, follow the given procedures: –

• Fill out the Complaint Registration Form. Click here to go to the form.
• After submitting the form, a unique Complaint ID will be generated.
• The form details will be mailed to your given mail ID as well.
• Save the Complaint ID and Registered Mobile Number for further use.

HOW TO CHECK THE COMPLAINT STATUS?

To check the complaint status, follow the given procedures: –

• Fill in the Complaint ID and registered mobile number in the Complaint Status Form. Click here to go to the form.
• A 6-digit OTP will be sent to a registered mobile number. Confirm the OTP received.
• Submit the form and the Complaint Details will be available to you.